Comments and Suggestions

Feedback from our patients is always welcome. The Manager is responsible for handling comments and suggestions about any service provided by the practice. Please write to Mr Brown at the practice address or you can send your comments via our online form.

Complaints Procedure

We always try to provide the best possible service, but there may be times when you feel that this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patients’ grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you would use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to Lincolnshire Health Authority. Please note that we have to respect our duty of confidentiality to patients and a patients’ consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our Practice Manager. Full details will be taken and a decision made on how best to undertake the investigation.

We believe it is important to deal with complaints swiftly, so you will be offered an appointment for a meeting to discuss the details within seven days. Occasionally, it may take longer, but we will keep you informed throughout. You may bring a friend or a relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any actions that may be needed.