Help us to help you

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.

We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.

 So that we can focus on these really important issues, we will understandably be prioritising urgent care. 

This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are. 

 If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).

Do please make sure that you continue to get in touch with us if you need to. This is particularly important if: 

  • your problem is genuinely urgent
  • you have a long term condition that is getting worse
  • you are worried about symptoms that might indicate cancer

Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.  Your local pharmacist can also help with minor complaints too.

For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.

A local CCG has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children

Thank you very much for helping us all manage under these very difficult circumstances

Published: Jan 22, 2021

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