Our Appointment System

The final Open Access Clinic will be held on Tuesday 27th August, due to the bank holiday.

STOPPING - Monday Open Access Clinic

The Open Access Clinic will be stopping at the end of August. We have a new GP starting at the surgery in September which will allow us to have more routine appointments to offer.

We will be offering routine appointments and telephone consultations every day along with the same-day appointments with the Acute Illness Team.

How to Book an Appointment

Telephone: 01778 393399 and use option 1 to book an appointment.

Appointments can also be booked online. However, patients using this service must apply for passwords through reception.  For more information, click here.

Urgent cases are seen on the day. If your condition is non-urgent you can expect to see a GP within a few working days, though you may have to wait longer to see a particular GP.

Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a member of the Acute Illness Team within one working day.

Tell us if you are in a telephone box. Say immediately if your call is an emergency.

Let us know if more than one member of the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination, or a private room to discuss any matters. Remember that the result of tests can only be given to the patient.

 

Primary Care Practitioner Team - Acute Illness Clinic

Our Primary Care Practitioner (PCP), Steven plus our Nurse Practitioners, Katie and Sue, work alongside the duty doctor every day running the 'Acute Illness Clinic'.  They are experienced clinicians specifically trained to assess a patient's condition and offer appropriate advice and treatment to any patients aged over 6 months old.  They are also able to visit patients at home should their condition prevent them from leaving their home.

Our PCP can be seen 'on the day' by ringing the appointments line - the receptionist will check that a patient's condition is suitable to be assessed by a PCP and will offer the patient a booked appointment time.  The duty doctor will still be available should the PCP feel that GP input is necessary.

Conditions suitable for assessment by a PCP include coughs, sore throat, ear pain, minor injuries and acute illness.

 

Additional Surgeries

The Practice runs additional surgeries for routine appointments on Saturdays between 08:00 and 12:00 and a further surgery on Monday evenings between 18:30 and 20:00 (not including Bank Holidays).  These appointments are with the GP only and no treatment room or dispensary facilities are available. Appointments may be made in the usual manner. The doctors take it in turns to be available.

 

Ring Back Service

If you feel that your problem needs to be dealt with that day (or sooner than the next available appointment) the receptionist will ask for a brief description of the problem to give the on-call GP some idea of the problem, but if it is personal you can explain that to them and they will ask no further questions. They will then add your name and number to the ring back service. A doctor or nurse will telephone you back and discuss the problem with you and arrange the most suitable plan.

 

Walk-Ins

We do not operate a walk-in service except for emergencies. For patients wishing to see a nurse or doctor on a same day basis, please ring the surgery first. This will avoid any potential long waits and we may have routine appointments available.

 

How You Can Help Us

  • Being on time for your appointment
  • Booking in on arrival
  • Letting us know if you need to cancel your appointment
  • Calling for a home visit or urgent appointment before 10am
  • Ringing for test results between 2pm and 5pm