Our Appointment System
STOPPED - Monday Open Access Clinic
Unfortunately, we no longer offer the Open Access Clinic. We offer both routine and same-day appointments along with telephone consultations. You will be offered the most appropriate appointment depending on your medical problem.
Appointments with the Acute Illness Team will still be available to book at 8am and 12pm on each working day.
How to Book an Appointment
Telephone: 01778 393399 and use option 1 to book an appointment.
Urgent cases are seen on the day. If your condition is non-urgent you can expect to see a GP within a few working days, though you may have to wait longer to see a particular GP.
Nurse Practitioners based in our practice treat patients for a wide range of common conditions. You can expect to see a member of the Acute Illness Team within one working day.
Tell us if you are in a telephone box. Say immediately if your call is an emergency.
Let us know if more than one member of the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination, or a private room to discuss any matters. Remember that the result of tests can only be given to the patient.
Acute Illness Clinic
Our Nurse Practitioners, Katie, Sue and Teresa work alongside the duty doctor every day running the 'Acute Illness Clinic'. They are experienced clinicians specifically trained to assess a patient's condition and offer appropriate advice and treatment to any patients aged over 6 months old. They are also able to visit patients at home should their condition prevent them from leaving their home.
The Acute Illness Team can be seen 'on the day' by ringing the appointments line - the receptionist will check that a patient's condition is suitable to be assessed by a Nurse Practitioner and will offer the patient a booked appointment time. The duty doctor will still be available should they feel that GP input is necessary.
Conditions suitable for assessment by the Acute Illness Team include coughs, sore throat, ear pain, minor injuries and acute illness.
The Practice runs additional surgeries for routine appointments on Saturdays between 08:00 and 12:00 and a further surgery on Monday evenings between 18:30 and 20:00 (not including Bank Holidays). These appointments are with the GP only and no treatment room or dispensary facilities are available. Appointments may be made in the usual manner. The doctors take it in turns to be available.
Ring Back Service
If you feel that your problem needs to be dealt with that day (or sooner than the next available appointment) the receptionist will ask for a brief description of the problem to give the on-call GP some idea of the problem, but if it is personal you can explain that to them and they will ask no further questions. They will then add your name and number to the ring back service. A doctor or nurse will telephone you back and discuss the problem with you and arrange the most suitable plan.
We do not operate a walk-in service except for emergencies. For patients wishing to see a nurse or doctor on a same day basis, please ring the surgery first. This will avoid any potential long waits and we may have routine appointments available.
How You Can Help Us
- Being on time for your appointment
- Booking in on arrival
- Letting us know if you need to cancel your appointment
- Calling for a home visit or urgent appointment before 10am
- Ringing for test results between 2pm and 5pm
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