Our Appointment System
Check your condition first
Many conditions can be treated without the need to see your GP.
Please make a selection to reveal who's best to deal with your condition.
Self-care at home
You can often take care of your health conditions without needing to see us. Many minor illnesses and injuries can be treated at home with medicines you can buy without a prescription and by getting plenty of rest. Taking care of yourself is the best choice for a sore throat, cough, or a grazed knee.
If you're not sure if you should take care of your illness yourself, you can call us on 01778 393399or get medical advice from 111.nhs.uk or call 111.
Speak to a pharmacist
Pharmacists might not be your first thought for medical advice, but they have the right training to ensure you get the help you need. They can provide advice and over-the-counter medication for various common conditions such as coughs, colds, flu, as well as everyday issues like aches, pains, and skin rashes. No appointment is necessary to see a pharmacist, and they will let you know if you need to see a doctor. Many pharmacies are open evenings and weekends, and often provide private consultation rooms where you can discuss issues without being overheard.
Book a routine appointment (same-day)
Our Reception Team are trained care-navigators and will ask you some questions about your medical problem, to ensure that you are booked with the most appropriate clinician (e.g GP, Nurse, Phsyio). If you have an acute medical issue, call us or use our online consultation platform called Anima.
We offer a same-day telephone consultation system for all routine medical problems, appointments are available from 8am each day. Depending on the nature of your medical issue, resolving it over the phone may be possible, or if needed, we'll arrange an appointment later in the day. Several of our same-day telephone appointments are bookable online via the NHS app or SystmOnline, these appointments are available from 6:30pm the evening before and 7am same-day.
Alongside our same-day appointment system, GPs have a set number of telephone appointments that can be pre-booked, these numbers are limited to ensure that we maintain a same-day service for appointments.
If you are using Anima, simply follow the on-screen instructions and answer the multiple-choice questions in the online form. Anima prioritises each form based on clinical urgency and need using the information you provide. This will help us ensure you get the right help, whether it's self-care advice, a prescription ready for pickup at your chosen pharmacy, an in-person appointment at the practice, or something else.
We also offer pre-booked appointments in our Enhanced Access clinics on Tuesday & Friday evenings and one Saturday per month (9am-5pm).
Appointments with the Nurses, HCAs and Phlebotomists are available to book up to 4 weeks in advance. Nurses based at our practice offer a wide range of services such as dressings, blood test, immunisations and more. Tell us if you want someone to accompany you during an examination or need a private room to discuss any matters.
Ways to book a routine appointment:
- Use SystmOnline
- Telephone: 01778 393399
- Use Anima . For further information on Anima please visit our news section
- Visit Practice (for Nurse appointments)
When to contact NHS 111
NHS 111 is a fast and easy way to get the right help, whatever the time, and is available 24 hours a day, 365 days a year. Calls to NHS 111 are free from landlines and mobile phones.
If you have difficulties communicating or hearing, you can call 18001 111 on a textphone, use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.
When to visit an Urgent Treatment Centre
If you require urgent medical attention that isn't life-threatening, you can go to an urgent treatment centre. These centres, led by GPs, are open for at least 12 hours every day, including bank holidays. They can diagnose and treat various common ailments including sprains and strains, suspected broken limbs, minor head injuries, cuts and grazes, minor scalds and burns, feverish illness in adults, feverish illness in children, and abdominal pain.
When to go to A&E and 999
Visit an A&E department (also known as the emergency department or casualty) for genuine life-threatening emergencies. These may include conditions such as loss of consciousness, an acute confused state, fits that are not stopping, chest pain, and breathing difficulties.
Less severe injuries can be treated at urgent care centres.
When we're closed
If our services are unavailable, you can get medical advice from the NHS 111 website or call 111. This service will direct you to the most appropriate local healthcare option.
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